Being adaptable and competitive are important factors in today's rapidly expanding organizations, but being responsive and compassionate can make all the difference.
Businesses must effectively handle availability, cost, and competitiveness challenges as they work to entice new clients.
In recent years, TK Motors Company Limited has established itself as a leader in the automotive sector and has ensured that its clientele continues to find its goods and services satisfying, accessible, and inexpensive.
“We began doing business in The Gambia in February 1989. The business is the authorized Hyundai and Mitsubishi dealer in the Gambia. In addition to these two, the corporation operates a Jeep and Renault dealership.” Managing Director of T K Motors Company Ltd. Musa K. Musa remarked.
He said that the business provides authentic spare parts and after-sales services.
“The business also has a well-equipped garage where we primarily service cars that customers have bought from it.”
For some businesses, having a well-known brand might be daunting, but T K Motors ensures that Gulf Lubricants is its well-known brand of lubricants.
The company has gained the public's trust over time, as evidenced by the government and agencies awarding contracts, all of which go through a bidding or tender procedure. Additionally, it is very competitive and more responsive.
Due to the availability and timely supply of vehicles to customers in the Gambia's governmental and private sectors, the company has established itself as the market leader in this area.
In the opinion of Musa K Musa, T K Motors makes sure that its after-sales service is the best by ensuring that replacement parts are always accessible to enable a same-day turnaround time for servicing automobiles brought to their garage. But there are also issues in other areas of the industry.
Musa suggested that it is always advisable to take a car purchased from an authorized car dealer to the same dealership for typical routine maintenance due to the growth of subpar engine oils and phony spare parts in the local market. This ensures that the car will last longer or serve the owner better.
He admitted that most parastatals and government organizations bring their vehicles to the shop for repairs. He also emphasized that all of their vehicles are made specifically for the African market and that each region has unique automobile requirements.
Musa said the business always keeps a stock of vehicles. Any business that wants to succeed must have its goods and services readily available. The company offers its current and prospective clients dependable service delivery to this aim.
He said that, at the moment, new car orders have been difficult because chip and semi-conductor shortages caused by COVID-19 and regional unrest pose a problem for automakers.
This development has impacted the global producers of new automobiles.
The organization does capitalize on the dedication of its team as additional strength.
Employee wellness is sacred in any company environment. However, the owners of T K Motors make sure that they do care for and provide for its staff members since they view them as members of their family.
He disclosed that they had understood some physicians and even medical facilities that looked after the staff's medical needs.
T K Motors intends to expand and improve over the next few years.